Contact Information & Order Communication
Outside US: 801-748-2461
631 W Commerce Park Dr
Midvale, UT 84047
Hours: 7am–5pm M-F MDT
We make it our goal to respond to all inquiries within 1 business day and to get back to you the following business day for e-mails and voicemails left after hours, so feel free to get in touch with us! A representative will get back to you as soon as possible.
Dedication to Customer Service
Here at ComfortGurus.com, we have friendly, dedicated customer service representatives waiting to assist you in any way we can. Whether you're looking for a part, need more details on a product, having trouble navigating our site, need help with questions regarding your order, we'll do everything we can to answer your needs in a timely manner.
FIY - Communication About Your Order
- Primary Contact Method: Because our primary contact method is e-mail, please give a valid, regularly monitored e-mail address upon ordering. Order confirmations, invoices, and tracking numbers are automatically sent to the e-mail address provided. E-mail will also be our first option should we need to discuss the order with you. If unable to be reached via e-mail for three consecutive business days, we will then attempt to get in touch by phone (exceptions apply for expedited shipments).
- Secondary Contact Method: If we don’t receive a response to our e-mail attempts within three business days of our first attempt, we will send a final e-mail notice and make a phone call, leaving a voicemail if needed. At the end of that business day (5:00 PM MDT), unless otherwise specified, ComfortGurus.com may cancel the order and refund in full if no response is given.
- Customer E-mails & Voicemails: Your communication is important to us, so we make it our goal to respond to e-mails and voicemails within one business day for messages received Monday through Friday between 7:00am and 4:00pm MDT. Messages sent after hours and on weekends will be answered during the following business day.
- Information Privacy and Security: The contact information you provide is used only to better assist you as our valued customer. Your name, e-mail, address, and phone number will never be given to an outside source. Further, payment information (i.e. credit card numbers) are never kept on file to maintain the highest level of online privacy and security for our customers.