Specific Needs? Contact Us!
At ComfortGurus.com, we make every effort to ensure your order ships in a timely manner. While we do our best to provide same-day shipping, we cannot always guarantee it. During busy times, it may take 1-2 business days to process, and ship your order IF IT IS REQUESTED TO SHIP VIA A GROUND, FLAT-RATE, OR FREE SHIPPING SERVICE. Call to discuss your needs with a representative so we can do everything in our power to satisfy your time-sensitive requirements.
Orders for in-stock items (noted, “Available Now”) placed before the selected service’s cut-off time will ship same-day. Orders placed after that time typically ship the following business day (Monday-Friday). See “Same Day Cut-Off Times” below.
Same Day Shipping Cut-Off Times*
Cut-off (Mountain Daylight Time)
Guru Preferred, Parcel, and FlatRate
1:00PM MDT, M-F
Guru Parcel 2-Day
2:00PM MDT, M-F
Guru Parcel 1-Day
2:00PM MDT, M-F
Ships within 1-2 Business Days
* Times apply to in-stock items and are guidelines only. Special orders are subject to manufacturers’ wait times.
Special Orders and Backorders
Special order items (noted, “Call for Availability” or by an approximate lead time) are not normally stocked in our warehouse or are out of stock. They must ship from the manufacturer, which subjects them to manufacturer policies, wait times, and shipping schedules. These are typically drop-shipped direct to your location. Some must ship to our location first and be forwarded on to you. This typically delays orders by 2-5 days, depending on the vendor. Expedited/same-day shipping options are available for some manufacturers, so call with a specific product number so we can explore your options with you. Our representatives will keep you updated if there are delays beyond the lead times advertised.
Tracking numbers will be automatically e-mailed for your convenience. In some cases, manufacturers are unable to provide tracking immediately upon shipment, so feelfree to contact us for an update on the status of your order.
ComfortGurus.com selects the lowest cost carrier for in-stock items. For special order items, carriers are chosen by their respective manufacturer. If your address is known not to receive packages from a specific carrier, please let us know upon ordering. ComfortGurus.com assumes all addresses are deliverable by any carrier unless otherwise notified. Packages returned to sender will be subject to our standard return and refund procedures, and re-shipment will require a new order to be placed with a valid delivery address.
3rd Party Billing
If you’d like your shipping charges billed to your UPS, FedEx, or other carrier account, call with your item reference number(s) to ensure the possibility of using your carrier.
Shipping charges are FOB source and non-refundable except in the case of canceled, unshipped orders (exceptions also apply for product DOA and mis-shipments). ComfortGurus.com cannot refund freight charges for delays or circumstances beyond our control. This includes, but is not limited to, inclement weather, natural disasters, holidays, an invalid delivery address provided, or any carrier-related exception.
Every effort is made to keep shipping charges low and accurate. In the rare occurrence that the website miscalculates shipping costs upon checkout, we must collect the correct amount before shipment. ComfortGurus.com will never charge for these discrepancies without your approval. Conversely, if the shipping charge reflects an overcharge, we will refund the difference.
Shipments to Alaska, Hawaii, and Outside the U.S.
For parcel shipments to Alaska, Hawaii, and outside of the contiguous United States, UPS, FedEx, and other carriers impose added fees upon delivery. These charges are in addition to charges incurred at checkout and are collected by those companies or their brokers, not ComfortGurus.com. To save you the hassle of paying these fees upon delivery, we use USPS (the United States Postal Service) as our default carrier for international shipments.
LTL (less-than-truckload) freight shipments are limited to the contiguous United States. Customers in Alaska, Hawaii, and international locations may ship anywhere within the contiguous United States and make arrangements for the shipment to be handled by your LTL carrier of choice from that point forward.
A valid phone number must be provided for orders shipping via LTL freight and there must be a responsible party available to sign for the shipment upon delivery. Further, the delivery address must be able to accommodate a freightliner vehicle. The customer is responsible for any additional shipping charges incurred due to non-deliverability.
Should your order arrive damaged, to help us take care of the damage claim for you in a timely manner please note the following:
Return to Sender/Refused Shipments
In the event that a shipment is sent out but then returned back to our shipping warehouse as a "Refused" or "Return to Sender" shipment, a full refund of the PRODUCT(S) will be refunded. Shipping costs cannot be refunded after the order ships. Please contact Customer Service at 866-519-2461 BEFORE placing your order, should you have any questions regarding this policy.
Standard Return Policy
To Request an RGA
ComfortGurus.com Orders: E-mail firstname.lastname@example.org or call 866-519-2461 with your order reference number, item number(s), and detailed reason for return and we’ll provide your return instructions.
Amazon Orders: Within your Amazon account select Your Account -> Your Orders -> Return or replace items, and leave a detailed description of return reason.
Goods returned without an RGA may be rejected outright, or if accepted are subject to a 15% restocking fee. Rejected returns and product received in unacceptable condition will be disposed of at the customer’s expense if shipping costs to be returned back to the buyer are not paid within 30 days of rejection notice.
Many products on this site should be installed by a licensed professional. Improper installation or installation by an unlicensed individual may automatically void warranties with some manufacturers.
ComfortGurus.com acts as a mediator between the consumer and manufacturer and is not involved with warranty approval or disapproval. Warranties are upheld according to the manufacturer’s terms.
Conditions for Warranty Returns
DOA (Dead on Arrival)
Parts are considered DOA (Dead on Arrival) when failed out of the box or within 7 days of delivery. In the rare event a product is DOA, please contact us immediately. We will do everything within reason to resolve the issue, whether refund or replacement. Replacement is subject to availability, and ComfortGurus.com will cover shipping costs matching the service of the original order.